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    AI Automation
    Real Estate
    A build like this typically runs for six weeks from assessment through portfolio rollout.

    REPRESENTATIVE BUILD

    Coordinate Property Operations Across Every Request Channel

    Representative regional firm scenario with 300 residential units across 15 properties and eight staff across leasing, maintenance, and tenant relations.

    The Challenge

    Maintenance requests arrive by phone, email, text, and portal without one clear work queue.

    One work order can require more than 10 vendor calls for scheduling, confirmation, and follow-up.

    Lease dates and tenant messages sit across spreadsheets and channel inboxes, which makes handoffs hard to track.

    Our Approach

    A fixed-scope discovery maps request channels, urgency rules, vendor trades, lease events, and staff escalation paths.

    A coordinator captures requests, creates tickets, classifies urgency, and selects qualified vendors by trade and location.

    Lease workflows use staged reminders at 90, 60, and 30 days, with staff review for each exception.

    An evaluation suite tests routing, emergency rules, message quality, and failure cases before go-live.

    The system connects to the property platform through its API and keeps the platform as the source of truth.

    The client owns the code, prompts, tests, and runbooks. The build has no seat-based price.

    Property Management Workflow

    1

    Request Intake

    The system captures maintenance requests from phone, email, SMS, and portal channels.

    2

    Category and Route

    Rules classify urgency and trade, then propose a qualified vendor.

    3

    Vendor Dispatch

    Approved work orders include property details and access instructions.

    4

    Status Track

    Vendor updates trigger tenant notices and staff exception tasks.

    5

    Lease Monitor

    Lease dates trigger staged outreach and review tasks.

    6

    Tenant Support

    Routine questions receive grounded answers, while complex issues reach staff.

    What This System Changes

    Staff work from one request queue instead of several channel inboxes.
    Urgency rules send emergency cases to a human review path.
    Vendor records support consistent dispatch and follow-up steps.
    Lease reminders create visible tasks before each renewal decision.

    Facing a Similar Challenge?

    We would like to understand your situation and explore how we can help. No sales pressure, just a conversation about what is possible.